General Terms and Conditions

1. Area of application

The following “General Terms and Conditions” (GTC) apply to all orders between Sunny Bunny e.U. and our customers. By placing an order, the customer agrees to these GTC and is bound by them.
Should individual provisions of these GTC be invalid in whole or in part due to mandatory statutory provisions (in particular the provisions of the KSchG), the remaining provisions of these GTC shall remain valid unchanged.

2. Contracting party, conclusion of contract

The purchase contract is concluded with Sunny Bunny e.U.
By placing the products in the online store, we make a binding offer to conclude a contract for these items. You have the option to complete the ordering process via the shopping cart system.
You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction tools provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button.
Immediately after sending the order, you will receive another confirmation by e-mail.

3. Contract language, contract text storage

The language available for the conclusion of the contract is English. We store the contract text on our systems, which, however, are not accessible to you.

4. Prices and payment

1) Unless otherwise stated, all prices are gross prices including the statutory value added tax excluding all expenses incurred in connection with the shipment. The Seller reserves the right to increase or decrease prices accordingly without notice in the event of price increases or decreases by suppliers.
2) You can pay the invoice amount by credit card or direct debit.
We cooperate with the established partner Stripe. The payment data is received and verified exclusively by our partner. integrates the billing through a window, so it is guaranteed that all security measures of our partner are used and your data is protected in the best possible way.
5. reservation of proprietary rights
We retain ownership of the goods until full payment of the purchase price.

6. Our voluntary return guarantee

Without prejudice to your statutory rights, we offer you the following voluntary return guarantee:
Products you purchase from us may be returned to us within 14 days of receipt of the goods, provided none of the exclusions apply, the goods are complete and in the same condition as when received. New items must also be new and unused and complete when returned.
Goods for which you do not have a right of withdrawal cannot be returned, even under the return guarantee.
This return guarantee does not limit your statutory rights and therefore your right of withdrawal as described above.

7. Transport damages

If goods are delivered with obvious transport damage, please claim such defects as soon as possible to the delivery agent and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

8. Warranty and guarantees

The legal liability for defects applies. It is guaranteed that the goods at the time of delivery has a condition described on the website or is free of material defects.

9. Liability

For claims based on damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation
– in case of injury to life, body or health
– in case of intentional or grossly negligent breach of duty
– in the case of warranty promises, insofar as agreed, or
– insofar as the scope of application of the Product Liability Act is opened.
In the event of a breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited to the amount of the damage foreseeable at the time of the conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.

10. Dispute resolution

The European Commission provides a platform for online dispute resolution (OS), which can be found here: Consumers have the possibility to use this platform for the settlement of their disputes.