Cancellation policy

Customers who are consumers within the meaning of the Consumer Protection Act may withdraw from the purchase without giving reasons for 30 days from the date of acceptance of the goods. It is sufficient if the declaration of withdrawal is sent within the period without giving reasons.

In order to exercise your right of withdrawal, you must inform us (Sunny Bunny e.U., Beheimgasse 20, 1170 Vienna, Austria, phone: +43 660 587 5184) by means of a clear declaration (e.g. e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose.

In the event of withdrawal, the purchase price will only be refunded concurrently with the return of the goods received from the customer. The condition for this is that the goods are in their original condition, i.e. unused, unworn, unwashed and in their original packaging.

See our Shipping and returns page for more information on postage for returns.

Inquiries or complaints: Sunny Bunny e.U., Tel: +43 (0) 660 587 5184, e-mail:

Declaration of withdrawal (sample):

[Name and address of consumer] ______________________

To Sunny Bunny e.U.
Beheimgasse 20
1170 Vienna,

Subject: Withdrawal from the contract

I hereby cancel the contract I concluded for the purchase of the following product(s):

Order number: _____________________

ordered on _________________ received on _______________

[Signature of the consumer] Date _____________________________